With an increase in debit card and online purchases, debit card fraud has also been on the rise. As a way to further protect you, we are rolling out a new debit card fraud monitoring system effective immediately.
 
How it works:
  • You will now receive a text alert whenever a suspicious debit card transaction is detected *
  • You can simply text back to confirm the transaction
  • If you text back that the transaction is fraud, you will receive another message with a phone number to call giving you further instructions
  • If you do not reply back to the text to confirm the transaction, for your security, the transaction will be blocked and your debit card deactivated until you speak to a Unity Banker
  • The text messages will always come from the short code 37268 and will reference “Unity Bank”
  • You can choose to opt out of this security feature by texting back “STOP”
  • If you have opted out, but want to reactivate fraud text alerts, you simply need to text “Undo” to short code 37268

*as long as we have your correct mobile phone information

Getting started:

  • All customers will automatically be enrolled
  • If we have your mobile phone number on file, you don’t need to do anything
  • If you need to verify or update your mobile phone number information, call our Customer Care Team at (877) 889-6847or stop in to one of Unity Bank’s local offices

Benefits to having Fraud text alerts:

  • Faster detection of suspicious/fraudulent debit card activity
  • Once you confirm a transaction, the system will mark it as legitimate and you can get on with your day
  • You should no longer need to contact the bank to open your card after a suspicious transaction is detected, however feel free to call our Customer Care Team at (877) 889-6847
  • Fraud Text Alerts are available 24/7

You can also help minimize Debit Card Fraud risk with the uControl App:
 
  • Download the Unity Bank uControl app from the iPhone App Store or the Android Play Store
  • Within the uControl app, you can turn your card off if you misplace it and if you later find it, you simply can turn it back on
  • You can set spending limits, set transaction types, as well as select different merchant categories
  • It allows you to set alert preferences so you will be notified whenever a transaction is made using your Unity Bank debit card
  • Recent debit card transactions can also be viewed

Learn More

Remember!
  • You can always log in to Unity Bank’s Online Banking or Mobile Banking 24/7 to review your account
  • You can also set up alerts within your online banking profile for a variety of transaction types
  • For any assistance our Customer Care Team is here for you at (877) 889-6847

1As long as we have your correct mobile phone information

 

The Unity Bank Mobile Banking App is free to download. Your mobile carrier may charge access fees, depending upon your individual plan. Web access is required to use the Mobile app. Check with your mobile carrier for specific fees and charges. 

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